The first thing that hits you at the Ruby Slots Casino, is the red. It’s everywhere. Ruby red is their theme and they’re most definitely sticking to it. Aside from the overwhelming hit of red, site navigation is easy. There are clear tabs across the top of the page and plenty of info on the site for any questions you may have. Questions like, will your software work on my Mac? The unfortunate answer to that question is, “No”. Luckily for Mac users like myself, there is the option for Instant Play which also allows you to try before you buy and play for fun. Being that I only had Instant Play available to me, I cannot confirm if there’s any difference in the game selection offered on the downloadable software. One can assume that there must be some kind of difference, otherwise what would be the point of the download?
The site is owned and operated by Virtual Casino Group and licensed out of Costa Rica. Running on Real Time Gaming software the site is available to multiple countries and includes U.S. players. Although you shouldn’t expect any help if English isn’t your first language, as there are no alternatives offered. Running on Real Time Gaming software also allows the site to boast a huge array of slot games and table games. Unfortunately, many of these games are somewhat dated in both appearance and features.
Virtual Casino Group has a bad reputation when it comes to withdrawing money. The general consensus is that they make it an incredibly difficult and slow process. Feedback for Ruby Slots Casino seems to be no different and the site is blacklisted on various sites that monitor consumer feedback for online casinos. Players often report that should you win, you will have to fulfill a pretty hefty and confusing set of terms and conditions and a stringent vetting process that may see you never actually receiving your winnings. Whilst recent feedback seems to indicate a greater propensity for resolving payment issues than in the past, you could still wait for quite some time to get your cash.
Ruby Slots.com Casino Screenshots
Signing up for Ruby Slots Casino
Signing up for Ruby Slots Casino is a fairly painless process if you want to go down the instant play route. Hit the signup tab then simply supply your name, dob, and email address, pick a username and password and you’re away. If you prefer to download you’ll be able to create an account once the software is installed. Head to the cashier tab to deposit cash and select a welcome bonus from the dropdown list. From what I can see on the site, there doesn’t seem to be any minimum deposit amount required when creating your account, although you will need to deposit at least $30 to activate a welcome bonus. As with any online casino, make sure to enter the correct details as you’ll need to fill out an account verification form and provide supporting documentation when you want to make a withdrawal.
Bonuses galore at Ruby Slots Casino
Ruby Slots Casino has some enticing welcome bonuses that can be used on slots, Keno, BlackJack, and other table games. The redeemable codes are on the website under the promotions page. When you sign up for your account and make your first deposit, you simply enter the code and redeem your bonus or select from a dropdown menu. You can also take advantage of Ruby Slots Casino’s no deposit bonuses too. They’re available to be used at any time on all games and once again are redeemed by way of a code found on the promotions page. There really is an absolutely huge choice of bonuses from which to select. But beware, incorrect use of bonuses and free chips (such as not depositing between each free chip received) can lead to winnings being voided so read the terms and conditions thoroughly.
Become a Ruby Slots VIP
Unlike other sites where you are placed on the bottom rung of the VIP Programme immediately upon joining, with Ruby Slots Casino you seemingly need to request to be given the VIP treatment. I have no idea what the conditions of joining the ‘VIP Program’ are as all that’s provided is a telephone number for the ‘VIP Hosts’ who are apparently the guardians of the online velvet rope and can provide more information.
The VIP levels are (predictably) precious stones all leading up to (yes you guessed it) Ruby! Level 1 is Opal, Level 2 is Sapphire, Level 3 is Diamond, Level 4 is Emerald and Level 5 is Ruby. Each level brings with it an ever-increasing Welcome Bonus in the form of a free chip, the ability to earn Comp points based upon decreasing wager amounts, and tailored VIP-only offers.
Ruby Slots Casino huge game selection
I’ll start with the positives. There is a huge selection of games on Ruby Slots Casino and despite its name, that selection encompasses more than just slots only and has a large assortment of table games. Blackjack players have multiple variants to choose from, including standard blackjack, Super 21, and Pontoon. There are European and American variants of Roulette and other games including 3 Card Rummy, Craps, and Keno. Video poker players are also well looked after with a large variety of options to choose from that include both single-hand and multi-hand games. The biggest range of options obviously lies with the slots range that has three and five-reel slots and games with progressive jackpots. Ruby Slots Casino does not provide an option for Live Dealer games of any type.
Where it all falls down though, is the quality of these games. Many of them are downright ugly and dated in appearance. Personally, if I’m going to spend hours of my time staring at something on a screen I want it to at least be half decent to look at. The slots games, in particular, suffer from a real lack of features. It’s a strange set up really. Why have an internet-based casino if you’re not going to make use of the technological advantages that presents over a land casino? Why not be innovative and entertain your customers?
The grey area: making deposits and withdrawing money at Ruby Slots
This is where things really start to get grey. So stick with me, this information is all worth knowing before you decide whether to deposit your cash at Ruby Slots Casino. To deposit money, when logging into your account you should locate the cashier button. You will then be given a fairly limited range of options for credit/debit cards, e-wallet,s and Bitcoin. All wagering is done in dollars but you can make a deposit in any currency which will be exchanged and credited to your account in dollars at the “current true bank exchange rate”. I’m not sure where they get this rate from.
As mentioned above, there are numerous reports of customers who have been unable to withdraw money from the casino or have waited months for the privilege. So withdrawing money is not straightforward. Ostensibly all you need to do is click on ‘cashier’ and then ‘withdraw money’. You will then be given a number of withdrawal methods to choose from including cash deposit, an e-wallet function, Bitcoin, wire transfer, or bank check. Each method has a different fee, none of which is publicised on the website. You’ll need to contact customer support for that information.
All withdrawal requests must first be reviewed and approved by the casino before being sent for payment and the casino offers Express and Standard Approval for withdrawals. Express Approval is essentially for players making a withdrawal of $200 or less or who do not use any match bonus. Supposedly the request will be reviewed, approved, or denied within 3 business days. For those who will need standard approval, the request will be reviewed and approved, or denied, within 7 business days. All payments are made within 10 business days after approval no matter if it’s Express or Standard. Therefore, hypothetically speaking, you could apply for withdrawal via Standard Approval on let’s say Saturday 1st Month X, and not receive your money until Tuesday 25th Month X!
Except when stated otherwise, Ruby Slots Casino allows a maximum payout of $2,000 per week but if you’re a VIP player this can be higher. Before a cash-out can be processed, you must provide a photo ID and proof of address for the purpose of verification. If you made a deposit by Credit Card you’ll be required to fill out a Credit Card Agreement Form. Another thing worth taking into account is that some of their processors pre-approve transactions and then process the transactions in a batch process later. This means that if your transaction happens to be declined during one of these batch payments and there are winnings generated from your pre-approved deposit, winnings from that transaction will become void.
Finally, Ruby Slots Casino states that you should keep a record of all your transactions and winnings in case of dispute (I would highly recommend this!) and prepares you for the fact that if you receive a payment by check, you must deposit said check to a financial institution within 30 days of receipt. Any delay could result in the check no longer being cashable.
Customer Support at Ruby Slots
Should you fall foul of the withdrawal procedures, there are plenty of ways to contact Ruby Slots Casino with dedicated email addresses for Customer Support, Deposits, and Payouts. There’s also 24/7 live chat and a toll-free (U.S.) telephone number.
- Chat: 24/7 Live chat available
- Phone: Phone is not available
Ruby Slots Casno on the go
If you want to play Ruby Slots Casino when you’re out and about, there is the option to utilise mobile gaming. The only way to access this is via the internet browser on your mobile phone as at the time of writing there is no dedicated app available. Unfortunately, you cannot access the mobile site without first creating an account. So if you’d like to try the games before depositing cash, you’ll need to sign up and then select the practice mode option at the time of signing in.
Mobile gaming on Ruby Slots Casino was not a pleasant experience, the games appear even more dated when viewed on a phone and there is less of a selection than the main site. When you select ‘more games’ you are simply directed to a page that implores you to download the Ruby Slots Casino software for the biggest range of choices. Throughout the practice experience, you are continuously advised to deposit money to play with.
This ruby needs a bit of polish!
Whilst I’m sure that there’s still a consumer base for this type of casino, I’m not it. I need to be entertained, not left behind by software that doesn’t even work on Mac. I need more than some simple slots and dated table games. I can compare it to being in Las Vegas and leaving the luxury and entertainment of your modern hotel-casino on the strip, to head down to the Old Town. Sure, you have a wander around because there’s nostalgia to soak up and you even play a few games, but after an hour or so, you’re bored and scurrying back to the variety and innovation that awaits you on the strip. So with such dated, featureless games, the difficult withdrawal process mentioned by so many customers, and the confusing terms and conditions that can void winnings, I cannot recommend this casino very highly.
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