Since 2012, Lucky 31 casino has grown into a medium-sized brand that caters to many players’ needs. Through our Lucky 31 casino review, we explore how it does this through its 800 titles, multi-language site, low wagering welcome bonus, and more.
Overview of Lucky 31 Casino
Launched in 2012, Lucky 31 is a medium-sized casino owned by the MTM Corporation. Its name is an allusion to the popular Lucky 31 bet, which is sometimes used in horseracing. This bet sees players making five single, 10 double, 10 treble, five four-fold, and five five-fold bets. When working on our Lucky 31 casino review, we wanted to see whether this casino is safe, reputable, fair and worth checking out.
The first thing we discovered was that, like any other casino of its type and size, the brand has 100s of games – over 800, in fact. These are split into video slots, jackpot games, table games, and live dealer casino games. There are also decent casino bonuses and offers, as well as a VIP club for the most loyal of players.
The website itself is easy to navigate and comes in five languages, namely English, French, German, Portuguese and Finnish. When it comes to depositing money, meanwhile, players can use debit cards, eWallets, and the Paysafecard. All this is laid out on a site that is allowed to operate through a license from Curaçao eGaming, with the mother company being licensed and regulated by Curaçaoan Law. In our opinion, this is perfectly safe, though we explore the meaning of having such a license further down.
In the meantime, our Lucky 31 casino review makes a simple statement. Thanks to the great gaming options and a bright, well-laid-out website, Lucky 31 is a good casino to check out. Even so, do keep in mind that customer support is not available 24/7 and that it does not accept players from the USA.
Lucky 31 Casino Screenshots
How to Sign Up to Lucky 31
Like the majority of online casinos out there, Lucky 31 has seen the benefit of making signing up to the brand as quick and as simple as possible. Indeed, the two-step process won’t take longer than a couple of minutes. Here’s how to do it.
Step 1: Click on the extra-large red ‘Open an account’ button. This can be found on top right-hand-side of the page, next to the light gray ‘Login’ button.
Step 2: Fill out the first form. Here you will need to pick your gender (only male and female are available), and input your email, preferred password (twice), first and last name, and your date of birth (dd/mm/yyyy). Once done, click on the dark gray ‘Continue’ button.
Step 3: This will then take you to the second page, where you are required to enter some more personal details. The first three fields are for your address, city and postcode. Next up, you need to choose your preferred currency and your country of residence from the drop-down menus. Finally, choose your country prefix and enter your mobile number. On this page, you also have a link to the terms and conditions. Please be aware that by clicking ‘Register’ you are agreeing to what is written within the document so do take the time to read it.
Step 4: That’s pretty much it – although you will need to make your first deposit before you can start playing. Once you do, your welcome bonus will automatically be given to you. If you want to use it, you will need to activate it via the Bonus Menu within three days of making your first deposit.
Lucky 31 Casino Review: Bonuses
During our Lucky 31 casino review, we realised that when it comes to bonuses, Lucky 31 has a satisfying amount of them. Even so, they are not on the spectacular side of things. Below, we take a look at the different offers you can avail yourself of.
Lucky 31’s welcome bonus is a package made up of two bonus matches. The first will see your initial deposit up to a certain amount be 100% matched. The second will match your second deposit by 31%. Available in euro (EUR), Australian dollar (AUD), and New Zealand dollar (NZD), the bonus money must be wagered at least 30 times before any winnings from it can be withdrawn. Of course, there are minimum and maximum deposit amounts.
There are two other things which are important to note. Firstly, the bonus is automatically given to players upon their first deposit, but it must be activated through the Bonus Menu within three days of making the deposit. Secondly, players from the following countries cannot claim the bonus: Albania, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, the Netherland Antilles, Philippines, Poland, Romania, Serbia, Turkey, Ukraine, and the USA.
Lucky 31 does not have any cashback or reload offers. What it does have are weekly offers. One such offer is the Pot of Gold Weekends, where registered players are invited to find the pot of gold hidden in one of a series of slot titles. For a full list, as well as periodical offers (they usually have really good Christmas ones), visit the Promotions page on the site.
Joining Lucky 31’s VIP Club is based on ‘loyalty, first; frequency in your gameplay, second’. Members are picked at the discretion of the brand, and there are four different levels, each one with bigger and better rewards. These include a higher weekly withdrawal limit, weekly cashback, a weekly reload bonus, exclusive offers, and the services of an account manager.
Lucky 31 Casino Review: Games & Software
When it comes to games, our Lucky 31 casino review found that the brand delivers on many fronts. With its over 800 titles, the games sections are well marked and diverse, and include slots, jackpots, live casino games, and table games. The best part is that all the games are by some of the world’s top game developers including NetEnt, Yggdrasil, Red Tiger, Betsoft, and Play’n GO.
Whatever type of real money slot you’re looking for – be it classic, branded or Megaways – then you’re bound to find it here. The themes covered are vast, too, with adventure slots, pirate slots, ancient Egyptian slots, mystery slots and many more on offer. The software used here is top-notch, and you can expect titles from iSoftBet, Nolimit City, Playson, Quickspin, and Pragmatic Play, among many others.
The selection here is much smaller than the traditional slot one, with just over 20 titles to choose from. Even so, the games are by great companies like NetEnt, Betsoft and Yggdrasil, and they give you a chance to win a share of a huge jackpot.
Although we place them into one section here, you will find Lucky 31 has three sections dedicated to this.
- The first is the Blackjack one, where you can find many varieties by developers like Evolution Gaming, EvoPlay, LuckyStreak, and Betsoft.
- The second is for Roulette. Here you have many options (including live roulette), from companies like Authentic Gaming, RNG, Relax Gaming, and Evolution Gaming.
- The third is for other Table Games including Craps, Pai Gow, Dice, Dragon Tiger, Baccarat, Texas Hold ‘Em, and Caribbean Stud Poker. Once again, these are all by respectable developers like Evolution Gaming, Betsoft, Bgaming, NetEnt, Red Tiger, and more.
Blackjack, Craps, Roulette, Baccarat, Sic Bo and Dragon Tiger are just some of the live games available on Lucky 31. Live Game Shows also make a cameo, and you can find Deal or No Deal Live, Monopoly Live, Crazy Time, and Football Studio Live. With regards to these games in other languages, the only one we came across in a language other than English was the Deutsches Roulette.
Lucky 31 Mobile Casino Review
While Lucky 31 does not have a dedicated app, we did find the website to optimize itself really well during our Lucky 31 casino review. Accessible from both iPhone and Android phones, as well as tablets, the site is easy to navigate and includes all the games available on the main website. The bonuses are still the same while contacting customer support is actually made easier thanks to the green bubble on the bottom right-hand corner. All in all, the Lucky 31 mobile casino delivers a fast and pleasant experience to those looking to play casino games on mobile.
Lucky 31 Casino Review: Payment Options
One majorly annoying thing about Lucky 31 casino is that the site doesn’t have a Banking or Payment Methods page; nor does it list them in the FAQ section. For this reason, it is very difficult for users looking to sign up to know whether their preferred payment method is available in their country or at all. During our Lucky 31 casino review we came across a number of payment methods that are certainly accepted. These are namely debit cards like Visa and Mastercard, eWallets like Neteller, Entropay, and Skrill, and the Paysafecard. Of course, not all of these can be used in all countries or for both depositing and withdrawing purposed.
Customer Support at Lucky 31
As players, we have never felt the need for 24/7 customer support. Given that there is a good window during the day in which to speak to customer support, and given they are responsive, then that is enough. Even so, this may be an issue for high rollers – though with a dedicated agent for VIP members, that would be solved.
If you do want to get in touch with Lucky 31’s customer support, you can do so in one of three ways.
- The live chat function is available Monday to Friday 10am to 12am CET, and Saturday and Sunday from 10am till 11pm CET.
- The email function, however, is reportedly 24/7. You can send an email to [email protected], though it may take a couple of hours to hear back from them.
- The phone function (+356 2778 0146) is also available, though there is no listing of what the hours are.
One good thing we found during our Lucky 31 casino review is that customer support here is friendly and looks to answer any queries as quickly as possible. It is also available in all the languages the brand supports. Finally, if you have a question about deposits, withdrawals, or the general service, then the FAQ section is decent and may solve your issue.
- E-mail: [email protected]
- Chat: 24/7 Live chat available
- Phone: Phone is not available
Safety & Security at Lucky 31 Casino
Safety is a top priority for Lucky 31 and there is nothing to worry about when using the site. This begins with the SSL-encryption the site uses, which ensures that no unwanted third parties can access your information or any data transferred between you and the casino, or vice-versa. Secondly, the site is big on safe gambling and even goes as far as not handing out a huge welcome bonus with excessive wagering requirements.
The only problem some players may have is that the casino’s license comes from Curaçao. While, indeed, it is much easier and quicker to get such a license than, say, one from the UK, Malta or Gibraltar, it is still a relatively safe one. Moreover, the fact that the site is associated with industry leaders like Evolution Gaming and NetEnt, is another seal of approval. From our end, we are sure that Lucky 31 is a safe and reputable casino.
Our Verdict: Lucky 31 Casino Review – A Fabulous Medium-Sized Casino
As we worked on our Lucky 31 casino review, it became clear that Lucky 31 is a great casino that aims to please its players. Its over 800 games mean that there’s something for everyone. Its site, which is easy to navigate and comes in five languages, is neatly designed. And its bonus is a small yet honest one with low wagering requirements. For our money, we think that Lucky 31 is a fabulous medium-sized casino that should be on your list, particularly if you’re looking for a new ‘home’ to play your favorite casino games at.
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