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Royal Ace Casino is another online casino that just can’t help but label itself as ‘the world’s #1 online casino’ on its website. It is a practice in the casino sphere that needs to die out. People aren’t gullible, after all, and for people who spend a good portion of their time looking at different casinos, it can get off-putting. Sure, it’s a minor gripe but flashing fake peacock feathers does nobody any favours and certainly didn’t leave a favourable initial impression when researching for this Royal Ace Casino Review. Let’s clarify: we’re not bashing the casino in this Royal Ace Casino review, because to be fair they do have bragging rights in the sense that the casino has been around since 2001, which is ancient in the online casino world. This is a double-edged sword: on one hand, the years of experience and refinement can lead to a casino that knows what it’s doing and knows how to adapt to trends, or it can result in a casino that’s stuck in the past.

How do you sign up at Royal Ace Casino?

Before you sign up with Royal Ace Casino, the first thing you’ll want to find out is if you even can, or if you’ll be eligible for bonuses when you do sign up. If you’re from the USA you’ll have no issue, as Americans make up the biggest percentage of the casino’s clientele, but if you’re from elsewhere you’d best double check. Luckily, you can do just that on their website. If you’ve found out that you can join the casino, then it’s time to sign up. You have the option of playing through the downloadable software or through your browser, and can sign up through either.  However, it is recommended that you just download the software, as it make processes like depositing much easier. After you do download the software, there are a couple of steps that you’ll need to get sorted, the first being making your Real Money Account which you’ll use to play and make deposits through. You’ll also need to send some copies of documents to Royal Ace, including a copy of your ID and a copy of your utility, as well as a Credit Card Agreement Form you’ll have to fill out.

Promotions offered at Royal Ace

Royal Ace fares well in terms of bonuses, particularly because they are known to change regularly, so this is a casino that knows how to keep the bonuses interesting. Of course, that also means that if there’s a good bonus set up at any point, you’re liable to miss out on it, but c’est la vie. One kind of promotion that is consistent at Royal Ace, though, is its VIP programs, which is admittedly enticing. There are different levels that you can strive to unlock. You start out as a Jack, which earns you a single comp point for every $10 wagered, and you also get access to several bonuses and promotions. If you play your cards right, you’ll eventually make it to level 5, which is the Royal Ace category. You’ll get 1 comp point for every $2 you wager, and lots of other great features other casino members won’t, including specialised gifts and a casino balance insurance of $50,000.

Games in the Royal Ace Casino lobby    

Games are, of course, the crux of any online casino, so we took a long time sifting through the 150+ available titles here. Our overall conclusion is this: the games are generally enjoyable, especially if you’re into the simpler side of things, but don’t expect too much in the way of outrageous wackiness. What we mean is that there’s a certain safety to these games, and we’re not knocking that because that’s simply what people want sometimes. To be fair, there are plenty of themes to tantalise you. Witch’s Brew was one of our favourites in this regard, but even this game was rather standard in terms of graphics, albeit being quite colourful. You won’t find 3D animation too regularly, although it is present in games like Panda Magic. As for game features, the same can be said. You will find a decent share of re-spins and multipliers in games like Lucha Libre and others, but we didn’t come across anything outrageously interesting. Expectedly, most of the slots games here are your standard 5 reel, 25 payline kind of game, but there are subtle change-ups. Panda Magic has an ‘all ways pays’ setup, for example. What about table games? Again, you can expect good graphics and gameplay which aren’t too outrageous, which is quite alright with table games because usually people are more interested in tried and true versions of the classics as opposed to eccentric variations. There are quite a few variations on classic games you might not find everywhere, though, which is a huge plus, such as Tri Card Poker and Let Em Ride. If you are into branching out of the usual, you might want to try out some of Royal Ace’s available specialty games, which include the likes of Keno. Speciality games are usually dead simple, but that’s often just what you need to get the day going. Royal Ace’s games all come with a practice option where you don’t need to sign up or use real money, which is especially handy for evaluating games and for getting the feel of table games which require a full understanding of the rules.

Playing on mobile

Credit should be given where credit is due, and we think that Royal Ace’s mobile casino does deserve to be commended – not because it is special or unique in any way, but we must admit that because of the more laidback feel of the desktop casino, it wouldn’t translate very well to mobile. On the contrary, the design and navigation is everything you’d expect from a mobile casino that exists in 2016. You do, however, lose the ability to test out games without being signed in, which is a minus. After all, you must account for people testing out the casino who simply prefer to use their portable devices.

Which are banking options are available to players?

Royal Ace Casino’s banking options are decent, and although there isn’t a massive list of accepted banking methods like you get at some casinos, the website does that state that it accepts most major credit cards.

Payment Methods
  • Visa $50 - $1,000 per transaction
  • Credit Card Deposit by Telephone or Live Chat $50 - $5,000 per day
  • Cash Transfer (contact the casino for this option) $50 - $1,350 per transaction
Popular deposit methods
  • Visa
  • Neteller
Popular withdrawal methods
  • Neteller
  • Bank wire
  • Bank checks
  • Cash transfer

As you can see, the range of accepted deposit amounts is quite fair and sure to appease to most players (it’s unlikely that you would want to deposit more than $1000 on a regular basis). Deposit processing times are also fair here – usually Royal Ace only needs up to 20 minutes to verify the transaction in the case of cash transfer, and with other methods the transfer is instant. It’s only in particular exceptions that your deposit may be delayed for a few hours. What about withdrawals? Just like with deposits, making a payout is as simple as hitting the Cashier button and selecting a withdrawal method. Payouts are not as quick as deposits, though, but the standard 3 business days you might wait to get your cash is standard to most casinos, so it’s no use complaining about that. Royal Ace Casino does request users to keep in mind that payout times may vary depending on the method used. A positive here is that you can make two deposits within the same 24-hour period and have them transferred to you as one withdrawal, which is great for anyone who realises they didn’t quite withdraw the amount they wanted. You can also cancel withdrawals before they’re processed by email when your withdrawal is requested, approved and sent. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor availability. Keep in mind you won’t be allowed to withdraw an amount less than $100, or more than $2,500 per week.

Customer support at Royal Ace Casino

Customer Support certainly seems to be a priority at Royal Ace Casino, as there are quite a few methods you can utilise to have your queries catered to. Above all, the customer service team operates 24/7 throughout the year, which is a practice most top casinos are seeing the importance of. As for the methods, themselves, you have the option of making use of live chat directly on the website or through the software, which is the quickest and most convenient method for most. If you’re more into vocal communication, though, you can opt for the toll-free call number: 1-888-288-2944. There are also several email addresses set up for different issues, which on one hand is great because you know your query will be handled by the right professional. However, finding the correct email might be a hassle, but we’ve listed them below for your convenience:

The bottom-line

What’s our verdict in this Royal Ace Casino review? #1 casino in the world, Royal Ace is not. However, we must admit that it is a very solid casino in most aspects that we have no problem recommending. In fact, there is no real #1 casino in the world, only the casino that works best for you, which means that Royal Ace might be exactly what you’re looking for. This might especially be the case if you’re into the simpler side of the casino circuit, especially in terms of games. Let’s face it, not everyone is into flash, and Royal Ace Casino’s games aren’t flashy. They’re simple and fun while still being engaging, with just the right number of features included. In other words, we see these games as being great for anyone who wants a touch of dazzle without losing focus of the basic gameplay. Other aspects of the casino also check out, including the customer service options and banking methods. The mobile version of the casino works surprisingly well, too. All in all, Royal Ace Casino is an old-school kind of online casino, but it is one that has managed to integrate in the modern world without sticking out like a sore thumb. Which, to be honest, is pretty commendable.

PROS Cons
  • Good bonuses that are changed often.

  • Plenty of efficient customer service options.

  • An enticing VIP program.

  • Quite a few countries are excluded from joining.

  • You might not enjoy Royal Ace if you’re into more modern casinos.

  • The slots games are a little bit samey in terms of features.

Specifications 9/10
  • Software & Graphics

    10/10
  • Support

    10/10
  • Progressive Jackpot

    9/10
  • Game Variety

    8/10
  • Reputation Fairness

    8/10
  • Wagering Requirements

    9/10
  • Payout Ratio

    9/10
  • Deposit Withdrawal Options

    8/10
  • Promotions

    9/10
  • SignUp Bonus

    9/10
Payments Method
Visa MasterCard Neteller Bankwire
Withdrawal Method
Visa MasterCard Neteller Bankwire
Casino Information
Review Date:
2017-05-22
Download:
No
Jurisdiction:
Costa Rica
OnlineSince:
2001
Payout Percentage:
98.7%
Software:
Real Time Gaming
Support Email:
help@royalacecasino.com
Number of Games:
150
Ratings:
4.5/5
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